Communication & Collaboration (2025 Guide)

Channels You Control

• Bulk SMS: Urgent notices, dues reminders, circulars with delivery status.
• In-app Chat: Class rooms, groups, private DMs — file sharing, replies, mentions.
• Announcements: Read-only broadcasts from Admin/HOD to precise audiences.
• Push Notifications: Instant nudges for submissions, schedule changes, alerts.

What Makes It Different

• Read receipts & delivery reports: Know what landed and who read it.
• Moderation & audit trails: Monitor rooms, mute threads, export logs.
• Smart targeting: Class, section, club, house, or custom cohorts in two clicks.
• Compliance-friendly: Retention windows & consent text per policy.
• Cross-module context: Share attendance snapshots, assignments, fee links in chat.

High-Impact Use Cases

1. Time-sensitive alerts: Campus closures, timetable changes, transport delays.
2. Learning support: Class rooms for Q&A, topic threads, doubt clarification.
3. Parent trust: PTM summaries, fee receipts, and student milestones.
4. Counselor outreach: Private, role-restricted channels for wellbeing.
5. Clubs & events: Announcements, polls, photo highlights in one place.

Quick Setup

1. Enable providers: Configure SMS & push notifications.
2. Define rooms: Auto-create class rooms; add groups for clubs/houses/committees.
3. Set policies: Who can create rooms, attach files, @mention, or DM.
4. Train staff: Short guide on tone, privacy, and escalation workflows.
5. Monitor & iterate: Weekly review of engagement, response times, moderation flags.

Safety, Privacy & Controls

Communication is powerful — and protected. Role-based access, optional message review for sensitive rooms, and exports with audit stamps are built in.

• Student privacy: Parents only see their child; DMs can be disabled for minors.
• Rate limiting & spam guards: Prevent floods; batch large sends automatically.
• Consent & opt-outs: Custom SMS consent; channel-level notification controls.

Best Practices

• Use Announcements for one-way notices; reserve chat rooms for dialogue.
• Adopt a 24-hour SLA for academic queries; immediate responses for safety alerts.
• Pin weekly digests; archive inactive rooms each term to keep things tidy.
• Align voice & tone — informative, respectful, no personal data in public rooms.

Quick FAQ

Can parents reply to announcements? Only if you enable replies; otherwise read-only.

Do you support attachments? Yes — images, docs, links (size limits configurable).

Can admins see all rooms? Admins/HODs can monitor per policy with full audit logs.